Allan Grohe
Acting Supervisor and Tier 2 Agent - Enterprise Customer Care @United States Postal Service
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WORK HISTORY
Acting Supervisor and Tier 2 Agent - Enterprise Customer Care @United States Postal Service
Wichita, KS, US
EDUCATION
KMWorld, Taxonomy BootCamp, Enterprise Search Summit, Sharepoint Symposium
Taxonomies, Onotologies, Information Architecture, Search Engines
The George Washington University School of Business
Master's Certificate, Project Management
The University of Kansas
MA, English
Kansas Leadership Center
YLE Certified Leader, Adaptive Leadership
The Pennsylvania State University (Penn State)
BA, English
APQC
Knowledge Management
SKILLS
ABOUT ALLAN GROHE
Award-winning content architect, knowledge management expert, and customer/content/user experience designer in high-tech, telecom, publishing, and health care industries. Drives business value and ROI, leads and organizes cross- functional teams, and builds communities to provide customer content and self-service efficacy at scale. Owns strategy and execution while delivering results via product/program/project management. Working remotely since 2005.
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