Allan Bahati

Senior Cybersecurity Escalation Engineer @Illumio

Reading, GB

As a senior escalation engineer, I serve as a trusted technical advisor and incident lead during complex, high-visibility cybersecurity escalations — ensuring the protection of customer data and critical infrastructure across enterprise environments. Led deep-dive investigations and resolution of issues within the Illumio Policy Compute Engine and Virtual Enforced Nodes (VENs), maintaining platform stability for Fortune 500 clients.Diagnosed and resolved critical integration challenges involving SAML, LDAP, Windows Filtering Platform (WFP), and iptables, often under high-pressure, time-sensitive conditions. Supported secure deployments in Kubernetes and containerized environments, bridging gaps between engineering, product, and customer success teams.Partnered with engineering and product to influence roadmap decisions based on frontline insights, driving product hardening and improved user trust. Known for clear, empathetic communication during escalations — translating technical risks into actionable guidance for both engineers and executive stakeholders.This role sharpened my ability to think like an attacker, act like a defender, and lead with a customer-first mindset

Middlesex University

Bsc Hons

Mang'u high school

High School (GCSE Equivalent)

University of Oxford

Msc in Systems and Software Security