Allan Montalvo
Sr. Technical Account Manager
- Role
- Sr Technical Account Manager at WP Engine
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Sr Technical Account Manager
Jan 2024 — Present · Austin, TX, US
Serve as liaison providing constructive and innovative feedback to Product Management and R&D to ensure priorities of our clients are being met- Nurture account base to ensure all needs are consistently met and customers see strategic growth- Mentor for new Technical Account Managers to the business- Combated client churn by developing a company-wide adopted retention strategy focused on assisting client business growth- Met/Exceeded key metrics for success including customer retention and customer satisfaction– as measured by transactional and relationship NPS (Net Promoter Score)
Education
Bastrop High School
High School
2006 — 2010
Skills
- Pokemon Master
- Technical Support
- Lamp
- Customer Service
- Mysql
- Sql
- Linux
- Wordpress
- Woocommerce
- Social Media
- Bash
- Enterprise Support
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