Allan Jones

Genesys Associate at Cognizant || Former Genesys Consultant at Moksa Technologies

Role: Associate at Cognizant
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Associate
Cognizant
Jun 2022 — Present · Mumbai, IN
Genesys Associate || Working particularly in the reporting domain which includes components like Genesys Infomart, Interaction Concentrator, Genesys Interactive Insights, Genesys Customer Experience Insights, in addition to the aforementioned, skilled in Oracle which helps in creating custom reports for the client.|| Have exposure to other components of Genesys as well || Skilled at troubleshooting at log level || Application Installation || Providing Technical Support || Monitoring Applications as part of health checks|| Took up on L1, L2 related tasks and providing resolution efficiently so as to adhere to SLAs.

Contact information

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Current company

Cognizant

IT Services and IT Consulting · 10K employees · 300 Frank W Burr Blvd, Suite 600, US

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant

cognizant.com

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