Allan Jones

Snr IT Support Specialist @NVIDIA

Reading, GB

Aiming to provide seamless onboarding for new hires by deploying hardware and providing Tier 2 support across core software packages including MS Office, Cisco VPN, MS Teams, and Slack.• Global remote support, facilitating a “follow the sun” model of support to reduce user downtime.• Improving network reliability through guided switch configurations, Wi-Fi deployments, and proactive maintenance of Network Room equipment; engaged “Smart Hands” for data centre support during outages or hardware replacements.• Collaborating with Facilities, Office Management and Project teams to deliver successful office expansion projects, AV installations, and digital signage rollouts.• Led UK mobile phone review project, overseeing contract evaluation and device administration.• Administration of all hardware stock across the UK estate, including laptops, desktops, and peripherals, including ad-hoc non-standard orders and setups.• Providing backend support for enterprise platforms such as ServiceNow, Artifactory, Confluence, JIRA, EntraID, SharePoint/OneDrive, and FIDO2 Account Security.• Supporting external support teams with hardware replacement and software diagnostics, escalations and installations, e.g. Microsoft, SAP, Salesforce, Dell, Apple, Boxxe, Insight UK• Diagnosis and resolution of ad-hoc hardware and software issues,• Supporting meetings and events with AV setup and troubleshooting, ensuring smooth execution and correct hardware deployments.• Assisting with EMEA IT interview logistics and training of new EMEA-IT team members.• Contributing to quarterly management documentation and generated ServiceNow statistics andreports.• Assisting the Office Manager with access requests and passes, onsite maintenance, deliveries,contractor visits and coordination of shipments as well as assisting with building power downs andelectrical testing outside of hours.

Langtree Secondary School, Woodcote

11 GCSE's

Henley College

IT Engineering