Allan Acosta

Global IT Director @Regal Rexnord

Minneapolis, MN, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2022 — Present

Global IT Director @Regal Rexnord

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Global IT Service Management: ServiceNow Administration & Configuration. ITIL Practices design, training and governance. IT Processes continuous improvement. Metrics reporting and tracking- Global IT Service Desk: Tier 1 Ticket resolution with a Shift-Left mindset- Global IT Client Services: Local Site Support (OT & IT) for over 100 sites (Tier 1 & 2 IT Infrastructure, Network and Applications)- Global IT Client Engineering: Administration & Configuration of device management solutions (MECM, MS InTune, CrowdStrike, CyberArk, among others)- Americas IT Infrastructure: Administration, maintenance and configuration of IT Infrastructure & Network equipment for 30 manufacturing sites.

EDUCATION

N/A

Universidad San Marcos

Bachelor of Business Administration

SKILLS

ItilManagementBusiness IntelligenceService DeliveryProcess ImprovementIT Service ManagementProject ManagementTeam LeadershipBusiness Process ImprovementChange ManagementIT ManagementBusiness ObjectsLogisticsIT OperationsIT StrategyOutsourcingVendor ManagementErpLeadershipBusiness AnalysisBusiness ProcessOperations ManagementCross-Functional Team LeadershipProject Portfolio ManagementSupply Chain ManagementSlaInventory ManagementCustomer ServiceStrategic PlanningNegotiationPerformance ManagementBusiness StrategyTeam ManagementPeople ManagementBusiness ManagementCustomer RelationsSite ManagementSite PlanningIntegrationInformation Technology

ABOUT ALLAN ACOSTA

Seasoned IT Executive with 20+ years of global experience leading high-performing teams…

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