Allalkathan Kandiah
Delivery Manager @Infosys
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WORK HISTORY
Delivery Manager @Infosys
Pune, IN
Currently playing the role of Service Delivery Director for Insurance and Healthcare domain of Cloud and Infrastructure Services serving 3rd Largest Healthcare Insurance company in US - Apps and Infra supportPlayed the role of Integrated Service Delivery Manager role for a renowned Retail client of UK delivering the entire IT services which consists of Service Desks (across Globe 4 locations), Desk Side Support, End User Computing, Application Management and Enhancements, Infrastructure Support across Windows, Unix, Messaging, Networking, Backup & Restore, Security and Command Centre Monitoring of all key Infra components and Key applications 24 X 7 Operations. The team size is around 900+ and distributed across 2 offshore locations and 5 onshore locations. It consists of both Global and Regional Business applications - 18 Regions across the Globe. Played role of Head - Global Delivery Centre for Major Australia Telco client serving Production Support for Major IT Infrastructure setup, Data center IT-TSG support, Technology Service Operations (TSO), Command Center and Networking Services (Life cycle starting Pre Sales to Billing) for 1.5 years - managing a team of folks spreading across Indian cities and Australia locations. Actively involved and Implemented “Managed Services Model”Group Project Manager executed the role of Portfolio Manager handling Major 2 US Telecom clients spreading across Applications Operations Support and Configuration & Release Management - Team of 140 Talents Champion of Six Sigma – Brite/Itrim methodology successfully implemented to deliver 286K USD annualized savings and $1.47m worth of BVA and Reduction of 80% tickets by Problem Management & Proactive Monitoring of Applications. Implemented “Watching ARM” for suite of 170 applications support portfolio across domains,(Health checks and Proactive alerts on S1/S2, SLA Management, CMDB for end customers to access the applications details and Health of the apps)
EDUCATION
College of Engineering, Guindy
Bachelor of Engineering (B.E.), Mining Engineering
Railway Colony Municipal Higher Secondary School, Erode
HSC, First Group - Science and Maths
Indian Institute of Management Ahmedabad
Leadership Development Programme , Management
ABOUT ALLALKATHAN KANDIAH
ALLALKATHAN KANDIAH has more than 23 years of IT Industry experience (13 Years Managerial and 10 years hands-on Technical roles ) specifically in Application Development and Maintenance & IT Infrastructure Management Services in the capacity of Program Management and Service Delivery roles worked extensively in the Business domains viz, Healthcare, Telecommunications, Retail, Banking & Insurance, Automobile and Manufacturing He was closely associated with Client IT team supporting 200+ Business users and onshore work experience of IT Delivery Roles as IT consultant for AS/400 and Mainframe Technologies around 2 years in Auckland, New Zealand and UK, London for Insurance domain. He travelled across client locations in US, UK and Australia for new business proposals and Quarterly Business Review meetingsHe also has Non-IT Functional experience in Mining Industry – Opencast Mining for 3.5 years
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