Prasanna A
Certified CPQ Analyst/Salesforce Administrator/Business Analyst
- Role
- Sr Business Analyst Cpq Analyst at Texas Capital
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Prasanna A
I am an accomplished Business Analyst with strong functional skills and extensive domain…
Experience
Sr Business Analyst Cpq Analyst
Apr 2022 — Present · Austin, TX, US
Captured user requirements for subscription based product bundles, automated pricing rules logic, and custom user profiles for role based access controls Implemented Salesforce CPQ by configuring product bundles, pricing rules, and streamlining quoting processes Assisted users with CPQ functionalities like Guided selling and Automated pricing rules Implemented a role-based access control model within Salesforce, assigning granular user permissions for enhanced data security Developed custom reports and dashboards to provide key sales performance insights eg, Leadconversion rate report Diagnosed and resolved issues related to the CPQ system, including functional errors and technical bugs Configured and managed subscription-based product bundles, ensuring accurate setup of recurringcharges, contract terms, and product options Enabled automated generation of contracts based on customer configurations and subscription terms, ensuring accuracy and efficiency in the contract creation process. Configured, customized, and maintained the Salesforce CRM system including user setup, securitymanagement, and data integration. Developed and optimized reports, dashboards and analytics to provide insights to the leadership Maintained documentation for Salesforce configuration, customization and end user training guides. Developed production support and knowledge base articles Tracked and managed support tickets and ensured timely resolution
Education
AVANTHI'S ST.THERESSA INSTITUTE OF ENGINEERING & TECHNOLOGY,
Master of Business Administration - MBA
2008 — 2010
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