Alka Khungar
Board Member, Director of Customer Experience, Johnson Controls | Six Sigma | PMP | PhD | Speaker
- Role
- Director, Customer Value at Johnson Controls
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Alka Khungar
Innovative thought leader and accomplished program manager, adept in executing critical…
Experience
Director, Customer Value
Dec 2022 — Present · Boca Raton, FL, US
Education
University of Phoenix
PhD
2006 — 2010
Fitchburg State University
Master of Business Administration (M.B.A.)
2000 — 2001
St Xavier's Institue of Communications
Master's Degree
1996 — 1998
St Xavier's
Bachelor of Science
1993 — 1996
Skills
- Competitive Analysis
- Customer Experience
- Higher Education
- Sales Management
- Analysis
- Cross-Functional Team Leadership
- Crm
- Marketing Strategy
- Product Management
- Market Research
- Business Process
- Strategy
- Business Process Improvement
- Process Improvement
- Communication
- Analytics
- Forecasting
- Business Strategy
- Customer Relations
- Direct Marketing
- Customer Intelligence
- Team Leadership
- Account Management
- Salesforce.com
- Change Management
- Program Management
- Educational Leadership
- Project Management
- Customer Retention
- Customer Service
- Management
- Team Building
- Customer Satisfaction
- Training
- Marketing Management
- Integrated Marketing
- Leadership
- Marketing
- Strategic Thinking
- Adult Education
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