Al Johnson

Deputy Site Manager @Serco

Provides Deputy Site leadership for Serco Lead POC for Task Supervisors on operational issues whose tasks relate to application/document intake processing involving document conversion, document verification, complex issue resolution, call center, quality control, document destruction, storage and mailroom functions. Supervises 800 employees. Ensures all activities are carried out in accordance with Performance Requirements. Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting HHS-CMS deadlines. Coordinates all task areas to ensure work moves smoothly from one functional area to another. Troubleshoots operational problems and takes corrective action. Participates in long-range planning, analysis, and program design. Evaluates performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements. Reviews work for quality assurance. Supervises exempt personnel, and may supervisor non-exempt personnel. Provides direction, coaching and disciplinary actions when required. Reports to the Site Manager for all deliverables to include all operations data, financial and staffing to ensure Serco’s continued success.