Aynur Aliyeva
Experienced Salesforce Developer/Admin | Apex | Lightning | Administration | Integration Specialist | Passionate about Delivering Innovative Solutions
- Role
- Sr Salesforce Administrator Developer at FedEx
- Location
- Weymouth, MA, US
- LinkedIn followers
- 500 followers
Experience
Sr Salesforce Administrator Developer
Jul 2020 — Present · Memphis, TN, US
Spearheaded a transformative project at FedEx, optimizing the return management process by creating a seamless communication link between FedEx and post offices using Lightning WebComponents in Experience Cloud.•Successfully integrate third-party tools like MuleSoft for real-time synchronization enabling customers to track their products with one click on FedEX profiles for both returns and purchases.• Design and implement Lightning Web Components in Service Cloud, integrating with SOAPthrough FedEx for tracking orders and implementing weight comparison logic using Salesforce formulas.• Develop multiple Lightning Web Components for Experience Cloud, capturing, and displaying real-time data in Service Cloud to enhance agent visibility.• Implement a Round Robin Algorithm for efficiently assigning high-volume return cases, utilizing Apex controllers, triggers, and Omni Channel in Salesforce.• Create and optimize a case assignment rule, Apex triggers, and batch classes for the Round Robin Algorithm, ensuring effective workload distribution among agents for both single and bulk cases.
Education
University of Maryland Baltimore County
Bachelor's degree
2019 — 2023
Howard Community College
Associate’s Degree
2016 — 2019
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