Aliyah Heinze-Giardello
Change Leader | Driving Organizational Transformation & Member Experience Strategy
- Role
- Director of Member Experience at SF Fire Credit Union
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Aliyah Heinze-Giardello
Dedicated project and portfolio manager with 10 years of experience at Patelco Credit Union, specializing in change management and strategic planning. Skilled in leading organizational change management programs, managing a portfolio of high-impact initiatives, and operationalizing retail portfolio programs. Proficient in overseeing risk, compliance, system implementations, and roadmaps within hybrid Agile/Waterfall frameworks. Committed to fostering collaboration and driving organizational success by mentoring junior project managers and managing sensitive stakeholder relationships. Adept at implementing scalable change management solutions and supporting enterprise-wide transformations, contributing to impactful business outcomes.
Experience
Director of Member Experience
Jan 2026 — Present · San Francisco, CA, US
Leading Member Experience strategy & process design - Facilitating acquisition strategy for a best in class application and onboarding experience - Managing NPS program while gaining internal alignment
Education
Diablo Valley College
AA, General Education
Western Governors University
Master of Science - MS, Management and Leadership
Academy of Art University
BFA, 3D Character Animation
Western CUNA Management School
Banking and Financial Support Services
Skills
- Credit Unions
- Employee Learning & Development
- Outlook
- Loans
- Marketing
- Banking
- Teller Operations
- Leadership Development
- Adobe Acrobat
- Cross Selling
- Financial Services
- Employee Training
- Powerpoint
- Microsoft Excel
- Lines of Credit
- Photoshop
- Adobe Creative Suite
- Deposits
- Customer Service
- Advertising
- Retail Banking
- Training & Development
- Branch Banking
- Coaching
- Credit
- Finance
- Microsoft Office
- Sales
- Management
- Team Building
- Business Development
- Loan Origination
- Time Management
- Consumer Lending
- Training
- Credit Analysis
- Branch Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.