Aliya Z. K.

WORK HISTORY

EDUCATION

ABOUT ALIYA Z. K.

Strategic Customer Success Leader | SaaS & EdTech With 5+ years of SaaS and EdTech Customer Success experience, I help K–12 districts drive measurable outcomes for English Learners while delivering retention and growth for my company. I’ve built long-standing partnerships (including one leading to a 7-year partnership, the longest in company history), managed $1M+ portfolios, and consistently delivered industry-leading NRR and GRR results. What I do best:Turn high-stakes partnerships into long-term success storiesDrive retention & expansion by aligning usage with district goalsTranslate customer data into actionable insights and ROILead onboarding, PD, and adoption strategies that scaleAct as the voice of the customer to influence product, sales, and service teams Key Achievements:Retention & Growth: Consistently deliver 90%+ GRR and >100% NRR across the largest, most strategic districts; negotiated multi-year renewals and expansions that increased contract values by 25%+.Strategic Expansion: Closed incremental revenue by connecting product usage to district priorities (e.g. Newcomers, LTELs, ACCESS prep).Data-Driven Success: Designed and rolled out monthly data reporting for key clients, which became the template adopted company-wide.Onboarding Excellence: Built and facilitated district-wide onboarding and teacher training programs, enabling confident adoption across Elementary, Middle, and High School levels.Thought Partnership: Regularly present to district administrators on data capabilities, fidelity, and reporting — positioning Off2Class as a strategic partner in student success. Let’s connect:I’m passionate about using technology to unlock opportunities for learners — and about partnering with organizations that want to see measurable, lasting impact.Outside of work, you’ll find me in a hot yoga class, exploring new cities, watching tennis, or searching for the perfect vegan burger.