Aliya Jain

Experience

1. Training Coordinator

   Wissenhive

   Jan 2021 — Present

   Set up and Maintain enhanced client reporting & analytics for internal and external use. work with the client and with internal teams to design, deliver and troubleshoot reporting from the learning management system and other Moody’s internal applications.• Finance support – as part of your role, you will work with finance to ensure billing and invoices meet customer requirements and are submitted in a timely manner for contracts across all regions.• provide ongoing operational support for the client’s implementation, including but not limited to Introduction Calls with Sales / Client, Orientation Calls, LMS calls etc. You will work with the Sales and Implementation team to deliver the contracted solution.• Support eLearning Blended and VILT/ILT programs Globally – part of a global team of training co-ordinators and will support the team as needed.• Sales support – work with the client and with sales on contract renewals as well as opportunities for business expansion with the client.• Email, Ticket & Telephonic Support – first line support to the client contacts, including client support and support for individual learners as needed.• Exam Support – work with clients, internal teams & the exam vendor to ensure eligible learners can write their exams.• Any other operational matters as they may arise – including the ability to streamline processes, automate and reduce costs.

Education

• Institute of Professional Education and Research (IPER), Bhopal

  Bachelor of Science - BS

  2013 — 2016

• Lakshmi Narain College of Technology, Jabalpur

  Master of Business Administration - MBA

  2016 — 2018