Alix Robertson Stuart
Group Delivery Director @Amdaris
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WORK HISTORY
Group Delivery Director @Amdaris
Bristol, GB
Accountable for the delivery capability across all software, data, and AI engagements, spanning Agile (T&M, Fixed Price, Outcome‑based) and Managed Services models. I lead a delivery organisation of ~100 professionals, including Portfolio Directors, Delivery Leads, with full responsibility for delivery accounting for ~£60M in revenue across 160+ clients.I define and embed delivery strategy, scalable governance frameworks, and best‑practice standards to drive consistent, high‑quality delivery across multiple business units. I set executive‑level reporting standards, act as the senior escalation point for complex commercial and delivery issues, and partner with Finance and Commercial leadership on SOW approval, pricing, renewals, and high‑value deals.I work closely with Sales and Client Success to shape strategic opportunities, demonstrate delivery credibility, and support major pursuits. As owner of client NPS, I oversee initiatives that have sustained world‑class satisfaction levels.I coach and develop senior leaders, define capability frameworks and career pathways, and build the organisational structure needed to support scale. I drive performance through KPIs, continuous improvement programmes, and targeted interventions to improve client outcomes.Key Achievements:• Scaled the delivery organisation from 12 to ~100 Delivery Leads, introducing clear career progression and seniority levels.• Designed and implemented an enterprise‑wide delivery framework, improving consistency, governance, and flexibility across all engagements.• Launched a Hypercare model that materially improved escalation management and client outcomes.• Sustained world‑class NPS (>70, currently 93) across a large and diverse client base.
EDUCATION
WCG
Equestrian/Equine Studies
SKILLS
ABOUT ALIX ROBERTSON STUART
Group Delivery Director with a proven track record of building and scaling high‑performing delivery organisations across complex, multi‑client technology environments. I lead large‑scale software, data, and AI delivery functions, with delivery accountability for ~£60M in revenue and 160+ active client engagements.I specialise in transforming delivery operating models, embedding governance at scale, and enabling consistently high-quality outcomes across diverse portfolios. I have scaled delivery teams from small units to 100+ professionals, introduced enterprise frameworks, and created high‑impact models such as Hypercare, significantly improving escalation management and client experience.Commercially astute and outcomes‑driven, I partner closely with Sales, Client Success, Finance, and Executive teams to shape strategic deals, optimise commercial structures, and drive multi‑year renewals and upsells. My leadership has supported sustained portfolio growth and world‑class satisfaction levels, with an NPS currently at 93.Known for balancing clarity, pace, and strategic alignment, I work with senior stakeholders to solve complex challenges, stabilise high‑risk engagements, and build long‑term, trusted relationships. I’m passionate about developing leaders, strengthening capability, and creating delivery organisations that can scale sustainably
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