Alistair Rushton
Senior Operations Manager @AO
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WORK HISTORY
Senior Operations Manager @AO
Bolton, GB
Established in ao.com is the UK\'s largest online retailer of white goods and consumer electrical products. As a member of the Senior Management Team, I am part of the team that lead AOs unique and exceptional Customer Experience Operation of circa 250 high performing specialists, Part of my role is to drive an exceptional experience for our customers & our people. Additionally, I am responsible for setting and driving CEx strategy, culture, project management, data analysis & KPI reviews and salary implementation. I also network with many stakeholders relating to recruitment, learning & development, resource & planning & external companies.Achievements include:Call Northwest Contact Centre of the year award winner 2019FTE growth to meet performance demand Best newcomer on boarding processBest in class social media engagement & customer response
EDUCATION
St Josephs RC High School
A Level, Sports Science
SKILLS
ABOUT ALISTAIR RUSHTON
An enthusiastic and highly driven manager of people, projects & operations. I have several years experience working in a high pressured & demanding role, where I have constantly delivered and exceeded the expected results.I truly believe in hard work & dedication around self-development and growing those around you, both with theory and practical development. I have a track record of developing & sustaining relationships with internal and external key stakeholders.
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