Alistair Coert

Senior Program Manager Workforce Management @Google

Limerick, IE
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Oct 2024 — Present

Senior Program Manager Workforce Management @Google

IE

Global Capacity Strategy: Driving the long-range capacity requirements, aligning global program goals with resource availability and financial constraints.Operational Governance: Overseeing the strategic output of indirect, outsourced WFM teams to ensure consistent global service delivery and KPI attainment.XFN Program Management: Partnering with senior cross-functional stakeholders to drive data-backed headcount investments aligned with operational roadmaps.

EDUCATION

2001 — 2003

University of Cape Town

BSocSci, Political Science and Historical Studies

SKILLS

Call CentersManagementIex Total ViewPlanningService DeliveryBusiness AnalysisTeam ManagementPeople ManagementOutsourcingTelecommunicationsAnalysisChange ManagementCustomer ExperienceForecastingAnalytical SkillsProject PlanningWorkforce ManagementCustomer ServiceTeam LeadershipBusiness Process ImprovementPerformance ManagementContact CentersMicrosoft Excel

ABOUT ALISTAIR COERT

Strategic WFM leader with over 20 years of experience optimising human capital for global leaders in Tech, Telco, and Finance, including Google, Uber, and Amazon. Expert in global capacity planning, predictive forecasting, and scaling distributed operations. Proven track record in leading multi-regional departments and architecting productivity enhancements through rigorous data-driven documentation and process engineering. A \"Full-Stack\" WFM professional adept at bridging high-level fiscal strategy with front line operational execution.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Alistair Coert — Senior Program Manager Workforce Management at Google in Limerick, IE | Unifers