Alissa Stott
Manager, Workforce Planning @AppFolio
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WORK HISTORY
Manager, Workforce Planning @AppFolio
Continuously monitor contact volumes and staffing levels, making quick adjustments to maintain service level agreements and ensure effective customer support-Conduct regular analyses of workforce data to identify trends, anticipate future needs, and develop strategic staffing plans aligned with business objectives-Foster strong relationships with leadership and cross departmental teams through regular communication, data-driven reporting, and collaborative planning initiatives-Manage employee scheduling for optimal staffing levels, considering individual needs and preferences while implementing strategies to enhance team engagement and productivity.
EDUCATION
Azusa Pacific University
Bachelor's degree
ABOUT ALISSA STOTT
Results-oriented leader with a proven track record in optimizing workforce performance and delivering exceptional customer experiences. Possessing a deep understanding of customer service operations, I excel at building high-performing teams, driving strategic workforce planning, and implementing innovative solutions to exceed business objectives.
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