Alissa Guzman
Network Operations and Infrastructure Manager @Defense Advanced Research Projects Agency Darpa
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WORK HISTORY
Network Operations and Infrastructure Manager @Defense Advanced Research Projects Agency Darpa
Arlington, VA, US
Customer Enablement | Technical Advisory | Secure Infrastructure• Serve as a trusted technical advisor to DARPA program managers and research performers, guiding the adoption of secure, scalable infrastructure to enable successful delivery of mission-critical outcomes.• Partner with government, industry, and integrator stakeholders to translate complex technical and operational requirements into actionable architectures and deployment models.• Support customers through the full lifecycle — from early design and experimentation through transition, scaling, and operationalization.• Identify risks, gaps, and friction points in infrastructure and operational designs and proactively recommend improvements to increase reliability, performance, and user experience.• Advocate for customer needs by feeding operational insights and constraints back into program design and technical decision-making.• Identify critical capability gaps and influence design, introduction, and operational integration of a rapid-deployment, TS-level expeditionary communications packages, enabling senior executive stakeholders to operate effectively in austere and time-sensitive environments.• Enable alignment across stakeholders by simplifying technical complexity into clear, outcome-focused recommendations for leadership.
EDUCATION
American Military University
Bachelors of Science , Health Science
Webster University
Master of Business Administration - MBA, Management Information Systems, General
Northern Virginia Community College
Certificate , Artificial Intelligence | Data Analytics
ABOUT ALISSA GUZMAN
Who I AmI’m a strategic IT and customer success leader with 20+ years of experience helping organizations harness technology to improve outcomes, simplify operations, and create intuitive, value-driven experiences. Whether leading digital transformation efforts in the federal sector or optimizing cloud service delivery for global teams, I bridge the gap between technology and people to drive lasting impact.Why I Do ThisTechnology should empower—not overwhelm—its users. I believe that exceptional IT service is about more than systems and infrastructure; it’s about trust, responsiveness, and outcomes. My leadership is grounded in aligning cloud strategy, operations, and user experience to deliver measurable business value.What I’ve Done • Achieved 99.9% IT service uptime while reducing downtime by 30% • Delivered cloud modernization projects that cut IT costs by 20% and increased agility • Led customer-centric support initiatives that decreased response times by 25% and improved user adoption • Directed infrastructure and cloud teams managing over $50M in assets across secure, mission-critical environmentsHow I LeadI lead with empathy, clarity, and results. My approach combines cross-functional collaboration, continuous learning, and a strong focus on the customer journey. From cloud enablement to digital adoption strategies, I help organizations modernize, scale, and build systems that work for the people who rely on them.What’s NextThe future of IT is proactive, AI-enabled, and customer-first. I’m passionate about shaping that future through innovation, strategy, and partnerships that deliver real-world impact.Let’s connect. If you’re looking for someone who can blend customer success, business development, and cloud strategy into powerful, scalable results—I’d love to talk.
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