Alissa Spurlock

About Alissa Spurlock

With over 13 years of experience in change management, currently contributing as a Lead IT Operations Analyst at Sabre Corporation. Focused on driving operational efficiency, facilitating seamless adoption of ServiceNow, and supporting team alignment through structured change management methodologies. Proficient in scheduling, coordination, and cross-team collaboration, with a commitment to keeping processes updated and ensuring stakeholder compliance. Dedicated to fostering clear communication and streamlining change processes, leveraging expertise in testing and process coordination. Motivated to empower teams to navigate change effectively and maintain operational excellence. Recognized for a collaborative approach, serving as a key point of contact to guide teams toward successful change implementation.

Experience

1. Lead IT Operations Analyst - Change Management

   Sabre

   Jan 2023 — Present · US

   Supporting and equipping people to adopt and use change management in ServiceNow to their business processes, including in the cloud• Scheduling and coordinating changes• Keeping processes up to date• Supporting AA dedicated ops team by creating and distributing their daily change report• Using MS Teams to collaborate and communicate• Being a point of contact for the change team to guide people to better understand the way in which they need to create changes through ServiceNow, in a timely manner• Leading the major change process and calls, in coordinating scheduled dates, ensuring the proper management are engaged and notified• Ownership and coordination of significant events calendar, creating freezes in ServiceNow and sending the proper communication on all freezes and important ITSM notifications• Hands on UAT testing in ServiceNow, making sure upgrades go smoothly• Auditing the decom process• Tracking team projects• Failed change analysis, including problem management • Proactively leading teams to continuous improvement within change and problem management and ITSM• Involved in CI/CD pipeline change processTesting in ServiceNow upgrades

Education

• Tulsa Community College

  AAS, Business

  2002 — 2005

• Owasso Beauty College

  Cosmetology license

  2008 — 2009

• Rogers State University

  Computer Science

  2000 — 2002

Skills

• Change Management
• Management
• Service Delivery
• Business Process
• Itil
• Project Management
• Microsoft Office
• Attention to Detail
• IT Service Management
• Data Center
• Disaster Recovery
• Quality Assurance
• Incident Management
• Process Improvement
• Social Media
• Integration
• Information Technology
• Problem Analysis
• Crisis Communications
• Deadline Driven
• Time Management
• Quick Study
• Infrastructure Security
• International Business
• Kepner-Tregoe
• Program Management
• Pmp
• Event Planning
• Management Consulting
• IT Management
• Vendor Management
• IT Strategy
• Project Portfolio Management
• Business Intelligence
• IT Operations
• Pmo
• Business Process Improvement
• Consulting
• IT Outsourcing
• Sdlc