Alissa Troyer
Employee Services Representative @CMC
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WORK HISTORY
Employee Services Representative @CMC
Irving, TX, US
Serve as the primary point of contact for the corporate office, offering exceptional service to internal and external stakeholders. • Communicate and train workforce on HR processes and programs.• Guide employees through benefit tools and resources. • Provide guidance on the employee experience during key benefit touchpoints, including open enrollment, life events, and onboarding. • Collaborate with internal teams to align internal processes with the employee journey, improving overall satisfaction and reducing support inquiries. • Collaborate with external vendors to identify and resolve service-related issues. • Assist HR workforce with 1-9 compliance and background screenings.• Complete employment verification requests for child support, workers compensation claims, etc. • Execute the company’s tenure recognition program.
EDUCATION
Commonwealth University-Bloomsburg
Business Management, Business management
Pleasant Valley High School
High School Diploma
ABOUT ALISSA TROYER
Experienced HR shared services team member, with a demonstrated history of working in Corporate HR. Skilled in Customer Service, with a Business Management focus from Bloomsburg University of Pennsylvania.
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