Alissa Ramirez
Business Operations & Customer Engagement Strategist | Driving Growth & Excellence
- Role
- Enterprise Contact Center Manager at Best Life Brands
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Alissa Ramirez
As an Enterprise Contact Center Manager at Best Life Brands, I lead a dedicated team of…
Experience
Enterprise Contact Center Manager
Feb 2025 — Present
As an Enterprise Contact Center Manager, I lead a dedicated team of concierges, managing inbound calls for two franchise brands to provide seamless, high-quality customer interactions. With a focus on operational efficiency, team development, and exceptional service, I ensure our contact center functions as a true extension of the franchisees we support.My experience in Omni-channel contact center management, process optimization, and team leadership enables me to enhance performance, streamline workflows, and drive customer satisfaction. I am passionate about creating scalable systems that empower teams and elevate brand reputation.
Education
Central Arizona College
Bachelor's degree
2020 — 2024
Carsten Aveda Institute of Arizona
Certificate of Esthetics
2005 — 2006
Skills
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Event Planning
- Leadership
- Front Office
- Data Entry
- Management
- Food
- Microsoft Office
- Restaurants
- Food & Beverage
- Customer Service
- Inventory Management
- Social Media
- Time Management
- Hospitality Management
- Cashiering
- Catering
- Food
- Microsoft Word
- Hospitality
- Food Safety
- Customer Satisfaction
- Training
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