Alissa Hepp

About Alissa Hepp

Highly motivated Project Manager with experience in quality management, process improvement, compliance, and cross-functional team management. Skilled in strategic operations, stakeholder engagement, regulatory affairs, and customer satisfaction. Innovative self-starter who equally enjoys working independently or in team environments, offering a strong commitment to clear communication, corporate strategy and project delivery. Proficient in spearheading projects and teams with effective collaboration and analytical capabilities that are known for ensuring company goals are aligned with project objectives. Confident leader offering a commitment to ethics, mentorship, accuracy, and sound judgement. Proven track record in identifying inefficiencies and crafting process improvements, delivering quantifiable workflow solutions, accomplishing department objects on schedule, and enhancing customer relationships while achieving operational excellence. CORE COMPETENCIES Strategic Operations Project Delivery Customer Management Quality Management Stakeholder Engagement Cross-Functional Leadership Compliance and Audits Process Improvement Regulatory Affairs FDA cGMP Practices ISO 14001 EMS AS9100 QMS Awards: AbbVie Excellence Awards (8X)

Experience

1. Project Manager, Publications

   AbbVie

   Aug 2016 — Present · Seattle, WA, US

   Leads a cross-functional publication team of 5 members and manages workflow for up to 10 projects simultaneously with varying time requirements from 5 days to 2 weeks for release to media outlets Collaborates cross-functionally to develop standard operating procedures and trains scientific team of 85+ researchers on new publications processes, email communications, forms, and templates to ensure compliance requirements are met within 30-day compliance deadline for new processes Develops and delivers training presentations, webinars, quarterly and new hire trainings on publications process including the collection of final approvals, database management, and documentation Leads compliance reviews for internal policies and procedures, evaluating impact and improving processes as necessary Manages overall workflow and forecasting for projects, functioning as point of contact for project updates with vendors and senior leaders Oversees 2 contracts for outsourced medical writing support and all publications vendors, handling reviews and approvals of related invoices Develops content for annual reports and reconciliations of scientific research to be presented by senior leadership to the executive team Key Accomplishments: Developed email templates, check lists and trainings that resulted in a 50% reduction in reviewer rejection due to missing documentation necessary for publishing Set up efficiencies, such as a group mailbox with rules, folders and other organizational parameters to route incoming mail and improve workflow by 33% Functioned as point person on 300 publication projects per year, with over 10% decrease in deviations and remediations through improved trainings and department relationships Received 8 AbbVie Excellence Awards in 2019 for agility and accountability in efficiently processing expedited publications, with 4 Accomplished Awards and 4 Applaud Awards

Education

• Winona State University

  BS