Alissa Helmecy

About Alissa Helmecy

Logistics problems don\'t start with freight; they start with missed communication, lack of accountability, and partners who disappear when things get complicated. I work with shippers of all sizes to solve those problems by bringing structure, transparency, and follow-through to their transportation operations. Whether it\'s inconsistent service, limited visibility, or the challenge of scaling without losing control, my role is to simplify the process and own the experience from start to finish. I act as an extension of my customers\' teams - anticipating issues, communicating clearly, and ensuring execution matches expectations.With a background in marketing, business strategy, and customer experience, I focus on solutions that work in the real world, not just on paper. My goal is simple: turn logistical headaches into predictable, reliable outcomes so my customers can focus on running their business. If you\'re looking for a partner who treats your problems as their own and believes strong service is the difference between good and great, let\'s connect.

Experience

1. Senior Manager, Customer Experience

   Backhaul Direct

   Jan 2025 — Present

Education

• WGU Indiana

  Master of Business Administration (MBA)

  2016

• Western Governors University

  Bachelor's degree, Marketing/Marketing Management, General

  2011 — 2016

Skills

• Customer Service
• Project Management
• Leadership
• Marketing
• Public Speaking
• Payroll
• Budgets
• Microsoft Office
• Sales
• Bookkeeping
• Social Media
• Microsoft Word
• Management
• Strategic Planning
• Facebook
• Powerpoint
• Microsoft Excel
• Research