Alison M.
Director of Central Operations @Balboa Nephrology
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WORK HISTORY
Director of Central Operations @Balboa Nephrology
San Diego, CA, US
Serve on the leadership team of Southern California’s largest kidney care organization to drive organizational priorities, strengthen alignment across departments, and support a high-performance, patient-centered culture.Lead Central Operations teams responsible for new patient referrals, clinical referrals and authorizations, and dialysis placement.Improve timely access to care by reducing friction across referral pathways, streamlining handoffs, and strengthening coordination with clinical teams and external partners.Build operational infrastructure, including standardized workflows, performance dashboards, SOPs, and automation tools that support a virtual, high-volume workforce.Use data to identify bottlenecks, assess turnaround times, inform staffing needs, and drive targeted process improvements.Strengthen cross-functional collaboration with physicians, clinic leadership, revenue cycle, compliance, and IT to ensure alignment and accountability.Champion onboarding redesign and staff development efforts that build capability, confidence, and consistency across teams.Guide operational planning tied to organizational strategic goals, annual incentives, patient experience, and physician experience metrics.Champion a culture of operational excellence, transparency, and continuous improvement across Central Operations.
EDUCATION
Yale University
Executive Education's Women's Leadership Program
University of Pittsburgh
Bachelor's degree
Emory University - Goizueta Business School
Executive Coaching Diploma Program
University of North Carolina at Chapel Hill
Graduate Certificate in Public Health Concepts
University of Pittsburgh
Master of Public Administration (MPA)
ABOUT ALISON M.
What truly ignites my passion is helping organizations operate smarter, through strategic clarity, operational excellence, and technology-driven innovation, while empowering teams to achieve ideal outcomes and sustainable success. I bring over 19 years of executive leadership at the CDC, where I specialize in global operations, program strategy, and organizational transformation. I led multi-country public health initiatives across Africa, Asia, and Latin America, partnering with ministries of health and international donors to scale programs and deliver measurable impact. I also launched CDC’s national drug overdose prevention program, standing up a $600 million division to address the opioid crisis through strategic investment and systems strengthening. My experience includes directing large-scale reorganizations, implementing performance and accountability frameworks, and guiding multidisciplinary teams through public health emergencies such as Ebola and COVID-19. I’ve served in both U.S-based and in-country leadership roles, including diplomatic service abroad. I thrive at the intersection of strategy and execution, building high-performing teams, optimizing operations, and leveraging data and technology to help mission-driven organizations grow smarter, faster, and with lasting impact.
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