Alison Rich

About Alison Rich

Experienced project and operations leader with a track record of managing people…

Experience

1. Director, Program Operations (Manager of Operations and Client Partnerships)

   InsideTrack

   Mar 2010 — Present

   Responsible for directing the overall operations of a high performing professional coaching team that is tasked with meeting client partner expectations regarding prospect and enrollment management, as well as student satisfaction. This role also calls for the escalation of strategic recommendations intended to improve our client’s processes and inform their decision making. Responsibilities include- Managing client relationships- Managing team performance in customer service and strategic enrollment management- Overseeing data analysis and reporting of market insights- Making strategic recommendations based on documented market insights - Hiring, training, and maintaining professional development of staff- Directing projects from conception to implementationInsideTrack works with colleges and universities to improve student and institutional success. Our one-on-one student coaching, process expertise, analytics and technology have been proven to increase graduation rates by an average of 15 percent and enhance the student experience. Since 2001, we’ve partnered with a broad range of universities to drive continuous improvement, including Penn State University, University of Dayton, Arizona State University, and Columbia University.