Alison Lupel
- Role
- Director of Account Management at Smokeball - Legal Software
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Director of Account Management
Apr 2023 — Present · Chicago, IL, US
As the Director of Account Management I lead and grow a high performing Client Success program and team of Account Managers. Account Managers support our clients through development of key relationships and partnerships and are responsible for delivering value and outcomes, driving adoption, influencing expansion and renewals, and cultivating customer advocacy. As director I build scalable and repeatable processes to manage the Client Success lifecycle through playbooks, best practices, and industry benchmarks. I work across the business with Sales, Onboarding, Services, Operations, and Product Management.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Symbiosis Coaching (USA)
Certified Life Transition Coach / Certified Emotional Intelligence Coach, Life Coaching
Chicago-Kent College of Law, Illinois Institute of Technology
Juris Doctor, Law
1991 — 1993
University of Wisconsin-Madison
B.A., Psychology/Behavioral Sciences and Law
1985 — 1989
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