Alison Kirsten
Director of Spa and Wellness @Fairmont Austin
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WORK HISTORY
Director of Spa and Wellness @Fairmont Austin
Austin, TX, US
EDUCATION
Université Paris-Sorbonne
French Language and Literature
SKILLS
ABOUT ALISON KIRSTEN
As the Director of Spa Operations at Fairmont Century Plaza, I oversee the daily operations and financial performance of the spa and fitness center, ensuring the highest standards of quality, service, and guest satisfaction. With over 25 years of experience in the hospitality industry, I have a proven track record of developing and executing strategic plans, increasing revenue and profitability, and enhancing brand awareness and reputation.I have a passion for creating and delivering exceptional spa and wellness experiences that exceed the expectations of our discerning clientele. I leverage my extensive knowledge of the spa market, trends, and best practices to design and implement innovative programs, promotions, and partnerships that drive customer loyalty and retention. I also foster a culture of excellence, collaboration, and empowerment among my team of over 100 spa and fitness professionals, providing them with the training, coaching, and support they need to excel in their roles and deliver outstanding service. With my fluent French language skills, I can communicate effectively with our diverse and global guests and partners, as well as with the Fairmont management team. I am committed to advancing the Fairmont brand and vision, and to contributing to the success and growth of the spa and fitness operations.
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