Alison Hunter

About Alison Hunter

Senior operations and customer experience executive with a track record of scaling service organizations, driving operational transformation, and improving enterprise performance in high-growth and private equity–backed environments. Known for building high-performing teams, modernizing service delivery models, and aligning operations, customer strategy, and talent development to accelerate revenue growth and retention. Experienced partner to executive leadership teams in translating operational data, customer intelligence, and workforce strategy into scalable business outcomes across multi-site and global organizations.

Experience

1. Senior Director, Global Learning & Development

   Patra Corporation

   Jun 2025 — Present

   Lead global workforce capability strategy supporting a employee organization across four countries, aligning learning infrastructure and leadership development with enterprise growth objectives.• Architected a multi-year global learning strategy designed to improve workforce productivity and support enterprise scaling initiatives.• Implemented a centralized learning ecosystem and LMS platform (Docebo), improving training scalability while reducing delivery costs.• Designed and launched a leadership development program strengthening succession pipelines and increasing internal promotion rates.• Partner with executive leadership to identify strategic capability gaps and deploy targeted upskilling programs across operations and service teams.• Developed enterprise onboarding programs designed to reduce time-to-productivity by 50% and improve first-year retention.• Manage global L&D investment strategy and vendor partnerships.

Education

• Towson University

  Bachelor's degree, Sociology and Anthropology

  1999 — 2003