Alison Heard-Mayer
Director, Chief Operating Office @Mizuho
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WORK HISTORY
Director, Chief Operating Office @Mizuho
London, GB
Senior leader in the Banking Division COO team, driving strategic workforce planning, operational delivery, and transformation initiatives in a global banking environment- Lead HR and people governance across headcount planning, recruitment approvals, compensation strategy and performance management cycles- Designed and delivered a new personnel database integrating headcount, compensation, and structural data - significantly enhancing governance, reporting accuracy, and analytical capability across the division- Delivered annual budgeting processes, including forecasting, cost centre allocations, and reconciliation across multiple regions and entities- Manage hiring and compensation proposals, aligning with strategic workforce plans, budget constraints, and organisational priorities- Experienced in project management; led high-profile remediation of KYC reviews, ensuring timely completion and production of high-quality reports. Regularly presented progress updates and strategic insights directly to senior executives, driving informed decision-making and successful outcomes- Successfully project-managed a global outsourcing solution, optimising task allocation and relieving in-house resourcing pressure- Oversaw project initiatives including I.T. hardware rollouts, software upgrade negotiations, and vendor engagement reviews- Developed and presented dashboards, KPI packs, and strategic reporting for senior governance forums, improving transparency and accountability- Supported internal audit and regulatory reviews, coordinating responses, documentation and control assessments- Consolidated training compliance data across departments, improving audit readiness and policy adherence- Act as a key liaison across HR, Finance, Compliance, and Front Office, enabling delivery of the division’s transformation agenda- Known for strong collaboration and stakeholder engagement, building global networks to support change and operational excellence.
ABOUT ALISON HEARD-MAYER
I am a senior operations and people governance professional with more than 20 years of experience in banking. As Director in the Chief Operating Office at Mizuho, I support a global banking division of around 350 staff and lead work across workforce planning, budgeting, governance and operational delivery.I manage headcount planning, recruitment approvals, compensation oversight and performance processes. I also designed and maintain our personnel database, improving data quality, reporting and decision making across the division.My work includes running the annual people budget, producing dashboards and senior management reporting, and supporting Internal Audit, Compliance and HR with clear controls and reliable people data. I have delivered a wide range of projects, from remediation programmes to outsourcing initiatives and IT upgrades.I am known for strong stakeholder relationships, clear communication and an ability to bring structure, accuracy and insight to complex operational and people challenges.
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