Alison Clayton

Lead Applications Support Analyst @Harrods

Requirements gathering, business analysis and compilation of several IT specification used for implementation of a multitude of solutions * Operational business and out of hours support across all 3rd party, bespoke and internal client service solutions * Migrated staff to Mifare Cashless payment system * Data mapped HR system to Access Control and Time & Attendance including configuration of Access Control to encompass additional information required from the incoming system* Comprehensive testing of internal HR interface using a multitude of technologies, SQL, SeeBeyond, Adaptace* Migration and consolidation of legacy access control systems* Enhancement of new system to enable functionality for day cards, role based security and authorisation* Implemented the access control archiving strategy conforming to specific rules for employees and contractors* Phased implementation of Mifare technology encompassing hardware replacement and configuration, software upgrade* Separated the Mifare encoding from the dual encoding printers to allow for successful encoding of staff cards* Enhancements to software functionality to allow the users to problem solve card issues* Created various SSRS reports from the access control system to allow the users to check data when queries arise. Create the stored procedure, create the data source and design the layout of the reports then deploy* Project managed & implemented Charter Case management application * Presented solution proposals and demonstrated key functionality to relevant stakeholders & senior managers to achieve signoff* Hosted workshops with key senior HR director and personnel to facilitate the specification of Charter case management system with employee interface* Assisted in the redefinition of the HR Shared services environment * First line support and primary point of contact with 3rd party Vendors. Liaise with the 3rd party project teams and managed both onsite and remote deployments