Alison Browning
Head of C & Sd Incident Management @Barclays UK
Signup · Get unlimited contacts
WORK HISTORY
Head of C & Sd Incident Management @Barclays UK
Responsible for all in-sourced and outsourced Barclays Payments services with a strong focus on senior stakeholder management/communication, working across all Barclays Payments business functions including AE’s/SME’s as well as senior business & Exco level stakeholders. The role encompasses being a Commercial & Service delivery SME in both Incident & Service Management, responsible for incident coordination, remediation, optimisation, and stabilisation of 100+ Business/IT services across the Barclays Payments businesses. Also, to drive change in control, governance, effective incident management, reduction, and remediation as well as industry best practise service optimisation processes and improvement processes. Leading and managing a small team of business and technical SME’s who provide business engagement during incidents and stability support throughout service lifecycle.
SKILLS
ABOUT ALISON BROWNING
An IT Executive manager and consultant with many years experience in IT service operations, delivery and support. Effective at communicating and building relationships with clients and stakeholders at all levels. Ensuring management of all operational services meet client expectations, within budget constraints and provide value to business. Key skills in staff management, ITIL framework and process structuring, problem solving, service/project introduction, governance, SLA creation and service management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.