Alisha Suazo
HR Business Partner | People Operations Manager | MBA-HRM | Driving Engagement, Compliance & Scalable People Strategy
- Role
- Operations Manager - Unemployment Claims Administration at Verifytoday
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Alisha Suazo
People Operations and HR leader with 8+ years of experience aligning HR strategy with…
Experience
Operations Manager - Unemployment Claims Administration
Jul 2022 — Present · Houston, TX, US
Leading unemployment claims administration with a focus on regulatory compliance, process efficiency, and operational excellence.• Oversee multi-state client portfolios, managing 500+ unemployment claims, appeals, wage audits, and hearings annually with a consistent 100% compliance and on-time resolution rate.• Collaborate with internal systems teams to enhance claim processing workflows, leveraging HR technology and regulatory expertise to improve speed and accuracy.• Lead cross-functional initiatives involving data analysis and reporting on annual claim events, driving automation readiness and continuous process optimization.• Prepared and verified 100+ Powers of Attorney and employment records with zero errors, ensuring full legal and regulatory compliance.• Designed and implemented scalable SOPs and training programs, resulting in a 30% reduction in operational errors and increased team productivity.• Maintained 100% compliance with NASWA requirements, contributing to the company’s recognition with the SIDES Integrity Award for excellence in unemployment claims administration.
Education
University of Houston-Downtown
Graduate HRM Certificate, Human Resources Management/Personnel Administration, General
DeVry University
Bachelor of Technology, Human Resources Management
2014 — 2018
The University of Texas at Austin
Professional Certificate, Human Resources Management
University of Houston-Downtown
Master of Business Administration - MBA, Human Resources Management and Services
Skills
- Sales
- Sales Commission
- Fast-Paced
- Communication Skills
- People-Oriented
- Persuasive Presentations
- Easily Adaptable
- Pda
- Pos
- Stocking
- Signing
- Always Punctual
- Team Leadership
- Team-Oriented
- Outspoken
- Computer Proficiency
- Teamwork
- Communication
- Customer Service
- Microsoft Office
- Human Resources
- Medical Billing
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