Alisharoz Mohammed

Citrix Engineer @Kelsey-Seybold Clinic

Pearland, TX, US

Managed and optimized a 500+ Citrix server environment, maintaining 99.9% uptime andreducing incident response times by 60%. Led migration to Citrix Cloud and strategic reversion back to an on-prem solution, improvingapplication performance by 40% and reducing endpoint latency which boosted user experience. Scaled Citrix infrastructure to support users, optimizing load balancing and resourceallocation to accommodate 30% user growth. Administered and upgraded Citrix Virtual Apps and Desktops (CVAD), enabling seamlessrollouts and reducing deployment time by 50%. Managed a XenApp PVS server farm of 400 virtual servers delivering published apps to theenterprise. Worked with the Desktop Admin team to deploy and manage their PVS delivered VDI desktops. Configured GPU-accelerated Citrix environments for clinical workloads like Epic, resulting insmoother rendering and improved end-user experience. Delivered SME-level Tier 3 support, resolving escalated tickets with a 95% first-call resolutionrate and mentoring Tier 1/2 support teams. Managed Active Directory policies, enhancing security posture and automating userprovisioning, saving 10+ hours/week in manual tasks. Collaborated across IT infrastructure, compliance, and networking teams to enhance DRstrategies and ensure HIPAA-aligned system resilience. Built and maintained golden images with Citrix App Layering, standardizing app delivery acrossdepartments. Managed Ivanti implementation leveraging Environment Manager to enforce customconfigurations, strengthen security across Citrix sessions, and improving user login consistencyand control. Integrated SCCM and App-V for secondary app deployment, enabling flexible software deliverywhile minimizing impact on base images. Migrated EUC virtualization from VMware to Citrix XenServer, reducing hypervisor licensingcosts and streamlining infrastructure.

University of Houston-Downtown

Enterprise Information Systems