Alisha Khoja
Commercial Specialist @汇丰
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WORK HISTORY
Commercial Specialist @汇丰
Birmingham, GB
Supported commercial banking operations across payments, accounts, lending, and service queries in a high-volume environment- Reviewed customer account and transaction data to investigate issues, identify discrepancies, and ensure accurate resolutions- Maintained structured case records and operational data to support reporting, audit readiness, and compliance requirements- Used Excel trackers and internal reports to monitor volumes, turnaround times, and case performance- Followed risk and financial crime controls, escalating potential issues in line with internal policies- Identified recurring issues and contributed improvement ideas to streamline processes and enhance service efficiency.
EDUCATION
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Bachelor's degree, Computer Science
University of Gloucestershire
M.Sc Data Science, Data Science
MITSOM | MIT School of Management
Master of Business Administration - MBA
ABOUT ALISHA KHOJA
Data & Business Analyst with 5+ years of experience delivering reporting, dashboards, and actionable insights to support operational and commercial decision-making. Skilled in SQL, Power BI, Python, and advanced Excel, with hands-on experience automating reports, analysing large datasets, and translating KPIs into clear recommendations for stakeholders.Experienced working across customer operations, commercial, and financial services environments, partnering with cross-functional teams to improve processes, streamline reporting, and drive performance improvements through data.Strong communicator with a practical, business-focused approach to analytics. Open to Data Analyst, MI Analyst, Business Intelligence, and Business Analyst opportunities across industries.
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