Alisha Joy
Senior Manager of Customer Success | Expert People Leader, Team Builder, Problem Solver, and Goal Crusher
- Role
- Senior Manager of Customer Success at Discovery Education
- Location
- Royal Oak, MI, US
- LinkedIn followers
- 500 followers
About Alisha Joy
A lot of people say they are willing to get their hands dirty at work, but I have the…
Experience
Senior Manager of Customer Success
Mar 2021 — Present
Designed overall vision and strategic plan for the newly created Customer Success (CS) Team, focusing on driving product adoption, leading a positive customer experience, and driving growth through renewals and retentionSpearheaded new sales initiatives that allowed the team to beat very aggressive YOY sales targets by over 10% three years in a rowHired and trained a team of CS Specialists to confidently support purchasing, usage, and retention in schools and districts across the US and internationallyResolved company’s most challenging customer conversations by functioning as a player/coach and leaning into cross-team processes and expertise Collaborated with fellow department leads to develop OKRs and KPIs, increase productivity, launch new initiatives, and design workflows to exceed sales and service goals Proudly served as a leadership member of the DEI collaborative to design and implement high-impact workshops, events, and engagement initiativesCreated and copy-edited language for email campaigns, catering to specific audiences to increase sales opportunities and retention
Education
Bluefield College
Bachelor of Applied Science (B.A.Sc.)
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