Alireza Shah

Customer Service Team Lead @Co-op

Liverpool, GB

I am honored to share my experience in the Co-Op retail customer leader position. In my current role as a Co-op Customer Team Leader, which I started in October 2025, I\'ve been focused on generating fresh ideas and enhancing my knowledge about effective communication and leadership experiences in to be able to overseen a team to deliver outstanding customer service (interaction) and supporting the management of store operations such as organizing the shelves and stores main management to allow things go smoothly. My key responsibilities include coaching and mentoring customer team members, delegating tasks effectively, maintaining a safe and well-stocked environment, and stepping in for the store manager when needed. This role aims to strengthen my personal skills in customer engagement to deliver better shopping experiences at the corporate food chain store on Myrtle Street, as well as to deepen my understanding of commercial dynamics.

University of Liverpool

Bachelor's degree , City/Urban, Community and Regional Planning (Real Estate Management)

Tehran International and Adaptive School

Lower School, Secondary Education and Teaching

Shanghai Community International School

Middle School Diploma, Junior High/Intermediate/Middle School Education and Teaching

Nord Anglia Education

High School Diploma, International Baccalaureate Program (Shanghai, China)