Alisha Verma
Customer Support Executive @InfoBay.AI (formerly EduGorilla)
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WORK HISTORY
Customer Support Executive @InfoBay.AI (formerly EduGorilla)
Lucknow, IN
Coordinated product delivery and onboarding to ensure smooth deployment and successful handover to clients. I efficiently managed end-to-end client support across chat, phone, and email, consistently maintaining customer satisfaction scores above 90%. Additionally, I collaborated closely with the technical teams to resolve complex issues and ensured valuable client feedback was integrated into product enhancements for continuous improvement. Built strong client relationships via regular feedback sessions and account-health reviews, contributing to measurable retention and revenue growth.
EDUCATION
SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW
Mechanical Engineering
Jain (Deemed-to-be University)
Master's degree
ABOUT ALISHA VERMA
Detail-oriented and proactive professional with a unique blend of strategic management and personalized customer support expertise. Adept at orchestrating seamless operations while building genuine relationships with clients and team members, I have a proven track record of elevating service standards and optimizing workflows through thoughtful leadership and innovative problem-solving.At EduGorilla, from May 2023 (present), I led a team in Support Operations, delivering exceptional customer interaction, streamlining operations, and enhancing team performance through effective recruitment, training, and conflict resolution. Prior to this, as Manager of Instructor Care at uCertify Pvt. Ltd. from March 2022 to March 2023, I successfully increased sales through strategic team leadership and global outreach efforts, while fostering strong relationships with both customers and team members. My commitment to creating a positive and efficient work environment drives both team success and exceptional customer experiences.My educational background includes a Master Degree in MBA from Jain University and Bachelor\'s degree in Technology in Mechanical Engineering from Shri Ramswaroop Memorial College of Engineering and Management in Lucknow, Uttar Pradesh. I also hold an Intermediate degree from the ISC Board and a High School degree from the ICSE Board, both obtained from Spring Dale School in Lucknow.My hard skills include proficiency in MS Office tools (Excel, Word, PowerPoint), data prospecting and entries, Google Sheets, email drafting, and English proficiency. My soft skills include decision-making, mentorship, communication, multi-tasking, deadline-driven, team coordination, problem-solving, time management, and customer service, sales, and marketing.In summary, my experience and skill set make me an ideal candidate for any role that requires strong communication, leadership, and the ability to build relationships. I am always looking for new opportunities to learn and grow, and I am excited to bring my passion and expertise to your organization.
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