Alisha McDonald

About Alisha McDonald

With a decade of experience in the industry, I have experience as a strategic Client…

Experience

1. Sr Manager, Client Services

   PSG Global Solutions

   Oct 2022 — Present

   Builds and nurtures strong, long-term relationships with high-volume clients across multiple industries, managing varying talent acquisition needs and driving client satisfaction through tailored service delivery while providing strategic oversight by defining and communicating the economic impact and value-added services delivered to clients-Leads cross-functional teams, including marketing, implementation, operations & service delivery to meet all client needs and ensure long term account health and growth in addition to managing a team of direct reports-Aligns team efforts with client-specific performance goals, ensuring optimal delivery of recruitment solutions across both traditional and non-traditional talent and staffing models. Coordinates and executes process improvements and custom analyses thereby ensuring operational efficiency and alignment with strategic goals across diverse talent acquisition initiatives-Proactively identifies growth opportunities and ensures alignment with evolving client needs and market trends. Assists sales team to drive the development of innovative solutions, technologies, and go-to-market strategies to develop materials for new product/delivery model offerings and delivering these options to potential clients-Oversees pricing strategies, internal cost management, and revenue optimization for a diverse portfolio of accounts. Effectively manages margins by adjusting staffing models, headcount, delivery methodology and marketing strategies to meet or exceed financial targets-Leads and facilitates all internal and external communications regarding account performance, client needs, status updates, and budget management, ensuring transparency and alignment at all levels-Provides day-to-day strategic guidance and support to internal teams and clients, resolving complex issues and ensuring the seamless execution of services in high-pressure, high-volume environments.

Education

• Kirkwood Community College

  AAS Business Administration-Management, Business Administration and Management, General

  2014 — 2016

Skills

• Lean Management
• Customer Service
• Scrum
• Project Management
• Microsoft Project
• Project Management Tools
• Human Resources
• Written Communication
• Lean Six Sigma
• Leadership
• Strategic Planning
• Microsoft Office
• Swat
• Microsoft Word
• Public Speaking
• Powerpoint
• Microsoft Excel