Alisa Childs

About Alisa Childs

I\'m a Senior Operations Manager with over ten years of experience in process innovation and solution alignment, ensuring departmental satisfaction in training, project management, and business objectives. I focus primarily on fostering and growing relationships, renewing existing ones, and implementing outreach programs to help lead teams find more sales opportunities. Knowledgeable about project scope duties and deliverable updates for executive advisory objectives, and an expert in all aspects of business negotiation for C-Suite board members and their investors, including external stakeholders, to create impactful programs from conception to implementation.Technical Tools:• Salesforce • Zendesk• Jira• Confluence• Zephyr Testing Solutions• Zuora• VisualVault• SSRS (SQL Server Reporting Services)• Google Suite• Microsoft Office 365• Microsoft Dynamics 365• Microsoft SQL Server• MS Teams• Slack • ZoomAreas of Expertise:• B2B SaaS Business Model• Active Portfolio Management• Strategy Planning• Financial Analysis• Regulatory Compliance• Project Management• Training Documentation• Change Management• Procurement• User Acceptance Testing (UAT)Notable Impacts- Impressive cost reduction and evaluation techniques with the ability to pinpoint unseen flaws in previous financial planning methods and suggest pivotal improvements to business program funding - Extensive organizational talents that assist in communicating and deploying project status updates to investors and external stakeholders for C-Suite teams and their need for strategic decision-making- Documented success in building data visualizations for necessary regulatory compliance checks to increase adoption of new concepts using emerging trends as a lead negotiator and key communicator Leadership Areas of Expertise:• Ability to constantly learn leading management techniques to improve strategic partnerships, OKRs• Brilliant cross-team communicator that relays sales & marketing developments to key stakeholders• Capable of managing corporate presentations and CRM information to define QA insights for projectsCore Competencies- Business Process Improvement- Client Relationship Management- YOY Sales Development- Omnichannel Marketing- Corporate Presentations- Executive Onboarding- Strategic Partnerships- Business Intelligence- Conflict Resolution- Data Visualization- Sales Forecasting- Vendor OutreachLet’s connect! I’m always eager to meet new professionals. Please DO NOT send franchise ownership opportunities or unsolicited sales pitches!

Experience

1. Senior Operations Manager

   Peet's Coffee

   Nov 2022 — Present · Emeryville, CA, US

   Organized operations and processes for navigation of Zendesk, contributing to $1.5M+ in revenue- Collaborated with accounting teams to resolve discrepancies, leading to a 31% reduction in errors- Tracked supply and coordination to identify and address stock, resulting in a 45% reduction in risk- Processed orders for suppliers by cross-collaborating with teams, boosting new partner acquisitions