Alisa Zeljkovic

About Alisa Zeljkovic

I am passionate about delivering exceptional customer experiences and building long-term…

Experience

1. Customer Success Manager

   Lightstream.io - Cloud, Security, & Connectivity Solutions

   Jan 2020 — Present · Salt Lake City, UT, US

   Retaining and expanding the Customer’s business with Lightstream• Help Customers to achieve their business goals and outcomes by providing timely, proactive recommendations on the use of Lightstream Technology/Network offerings• Lead the ongoing life cycle support of the account, including preparing customer deliverables, communicating deliverables to customer personnel, etc.• Working closely with CXO and VP level of Enterprise Customers to keep them apprised as to the progress of projects and communicating status to them and the value of Lightstream on a regular basis• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities• Monitor and identify trends in Network Services adoption and utilization, provide guidance as part of Quarterly Business reviews• Place and track Network related service orders and communicating status to external enterprise customer contacts as well as internal Lightstream resources• Hold Partners, Lightstream, and Customers accountable to meet commitments and project deadlines• Organize stakeholders with follow up and project action items, identifying owner and delivery time frames• Lead Client Quarterly Business Reviews to provide relevant recommendations on solutions and enhancements specifics to customers’ business needs and to uncover projects that fit Lightstream’s offerings• Provide proactive communications in the event of a service degradation or disruption• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction• Contribute and collaborate internally with team members, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert for specific process areas

Education

• Salt Lake Community College

  Associate's degree, Business

  2006 — 2009

• University of Utah

  Bachelor's degree, Economics

  2009 — 2011