Alisa Sheyn

VP of Product Development and Customer Experience (Success Support) @AeroCloud

Boca Raton, FL, US
EMAILS
a••••••••@aerocloudsystems.com
MOBILE NUMBERS
+17•••••••04

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WORK HISTORY

Jul 2024 — Present

VP of Product Development and Customer Experience (Success Support) @AeroCloud

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Lead all teams that oversee the customer and end user experience end to end: product development & design, customer success (account management, retention, upsell and cross-sell), and service & support. AeroCloud is total airport management software platform, including AI-enablement airport resource & gate management, passenger processing & self-service solution, and computer-vision enabled passenger flow monitoring solutions, enabling nearly 100 airports around the world.

EDUCATION

N/A

Florida Atlantic University - College of Business

BBA - Management Information Systems

SKILLS

AnalysisContinuous DeliveryOperational Due DiligenceLeadershipBusiness ProcessProcess ImprovementBusiness RequirementsCustomer ServiceProduct ManagementOperational PlanningBusiness AnalysisVisioBusiness Process ImprovementStrategic CommunicationsSystem DeploymentCrmOperational StrategyInformation TechnologyConsultingProject Portfolio ManagementProgram ManagementSoftware DocumentationSdlcUser StoriesProduct SupportSoftware DesignVendor ManagementAgile MethodologiesManagementQuality AssuranceCustomer Relationship Management (Crm)Autonomy ImanageTrainingSharepointRequirements GatheringAgile Application DevelopmentUser Acceptance TestingEnterprise SoftwareProject ManagementScrum

ABOUT ALISA SHEYN

I absolutely thrive on helping tech companies through their periods of rapid change and uncertainty. I\'ve built my career in product & technology, and along the way I learned two irrefutable truths: your team is the most important part of any business and to always, always, always listen to the customer. With that, my mission is simple: I want to help as many companies as possible to get the most out of their teams and build the best products by connecting teams, insights and data into real measurable outcomes. As a tech exec, I saw over and over again where teams slow down and run into stage-specific inefficiency. I founded an automation-based software consultancy, Sheyn Partners, that partner with businesses to build and implement automation solutions (before it was cool!). I sold that company to WebOracles, an Atlanta-based Software Development shop operating for over 2 decades. Now, I\'m back in the executive seat, working with teams to build products that improve lives, implement AI workflows into product delivery (well, into everything), and build scalable operating cadences.

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