Alisa Kean
Senior Product Manager
- Role
- Senior Technology Product Manager at Crate & Barrel
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Alisa Kean
Hi! My name is Alisa and my craft is product management. I thrive in fast-paced environments with plenty of opportunities to work on a team, and enjoy meeting people from various teams and backgrounds to learn more about what they do and how they do it. I strive to stay curious, ask questions, take on new challenges, identify gaps in products to solve problems for customers and users, and solve these issues in innovative ways that add value. I look forward to connecting!
Experience
Senior Technology Product Manager
Oct 2023 — Present
Led end-to-end 0-to-1 implementation of an in-store iPad Clienteling App, overseeing discovery, ideation, documentation of strategy and requirements, through to a successful rollout across 100+ Crate & Barrel and CB2 stores- Achieved over customer lookups within the first two months of app utilization, driving significant engagement across the full retail fleet- Architected comprehensive product strategy for the Design Services program, establishing a mission, vision, and set of core principles that align technology roadmaps with the business’s 3-year vision for marrying tech-driven precision with the human touch- Developed the post-launch roadmap for the Clienteling App, identifying and prioritizing frictionless client management features to automate manual store processes- Defined and managed roadmap of the Customer Care Technology team, partnering with key stakeholders to identify and implement system changes required for organization-wide product launches- Partnered on implementation of Customer Care tools in-store to support a new POS system rollout, ensuring critical service capabilities remained available during the transition
Education
University of Washington
Bachelor of Science - BS, Informatics
2015 — 2019
Inglemoor High School
High School
2011 — 2015
Skills
- Html
- Foreign Languages
- Microsoft Office
- Event Planning
- Team Management
- Firebase
- Penetration Testing
- Css
- Web Development
- Sql Server Management Studio
- Javascript
- Web Application Security
- Executive Team Member
- Java
- Social Media
- Public Speaking
- Git
- Social Media Marketing
- React.js
- Database Design
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