Alisa Baker
Senior Customer Success Manager
- Role
- Senior Customer Success Manager at Entrata
- Location
- Richland, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Jan 2024 — Present
Manage a portfolio of enterprise clients, driving retention, expansion, and long-term growth through proactive relationship-building, strategic account management, internal collaboration, and escalation management.• Achieved 97.4% Gross Dollar Retention and 55% ARR Growth YoY in 2024.• Product Strategy Councils: lead product strategy initiatives by serving on cross-departmental councils.• QA Testing Manager: manage, train, and oversee 7-10 CSMs each release cycle for product QA testing.• SOP and Customer Success Review Task Forces: improve departmental operational efficiency by creating streamlined processes for data analysis, upsell opportunities, and standard operating procedures.• Women of Entrata Leadership Committee: organized 3 networking events, 3 webinars, and a mentoring program to foster company-wide engagement and career development.
Education
Brigham Young University
Bachelor of Arts - BA, Latin American Studies, Spanish Studies, and Business Management
2013 — 2020
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