Ali Thabuteau
Director of Client Experience @ Netsmart | Client Experience, Client Success, Client Health
- Role
- Director, Client Experience at Netsmart
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Ali Thabuteau
I excel in supporting a client\'s health journey, leveraging industry expertise, and driving client success. I am passionate about understanding the \'why\' and creating actionable, proactive processes based on data to comprehend what drives client success. I strive to leverage this insight to enhance both their success and our partnership.Leading a dedicated team of client experience managers, we collaborate across a matrix to boost client satisfaction, retention, and loyalty. Through strategic initiatives such as online client communities and impactful events, we consistently create positive connections between the clients and our organization. Leveraging my background in events and marketing, I continually refine processes, tools, and metrics to elevate the client experience and use every opportunity of engagement to advance our company goals.
Experience
Director, Client Experience
Apr 2024 — Present
Education
Truman State University
Bachelor of Arts - BA
Skills
- Customer Service
- Microsoft Word
- Teamwork
- Strategic Planning
- Sponsorship
- Corporate Events
- Hospitality
- Email Marketing
- Strategic Communications
- Trade Shows
- Editing
- Account Management
- Microsoft Excel
- Powerpoint
- Event Planning
- Social Media
- Leadership
- Event Management
- Meeting Planning
- Time Management
- Outlook
- Microsoft Office
- Sales
- Budgets
- Contract Negotiation
- Data Entry
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