Ali Pearson
Business Systems Analyst/Technical Writer at Syntech Systems - FUELMASTER
- Role
- Bsa Technical Writer at Syntech Systems - Fuelmaster
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Ali Pearson
I am currently a full-time Business Analyst as well as a Technical Writer at Syntech Systems and I am working remotely from Reno, NV.
Experience
Bsa Technical Writer
Sep 2020 — Present · Tallahassee, FL, US
Business Analyst- Collaborate with our customer service department to discuss gaps in our fuel management software and ways we can improve certain features for our customers- Brainstorm with engineers, ranging from UI developers to system testers, to create solutions that can solve customer needs- Conduct research on fuel management concepts that are important to our customers, to make sure we are implementing features that will assist users with their fuel management practices- Document requirements for enterprise software ranging from UI design, embedded software, jasper report development, and more- Provide Product Owner support to development teams to validate implementation of requirements and make sure our solutions solve our customer\'s needs. Technical Writer- Collaborate with Hardware specialists to create and organize over 25 documents, used by our Field Service and Customer Service department to install and troubleshoot FuelMaster products- Updated over 200 documents to comply with Syntech Systems styling standards- Learned about accessibility practices that are important for developing accessible content for all.
Education
Florida State University
Major: Information, Communications, and Technology Minor: Computer Science
2016 — 2020
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