Alina Koos
Manager at CareFirst, Federal Employee Program Operations Center (FEPOC)
- Role
- Manager at CareFirst BlueCross BlueShield
- Location
- Great Falls, VA, US
- LinkedIn followers
- 500 followers
About Alina Koos
Thirty years of experience leading and transforming teams in medical insurance, OLTP…
Experience
Manager
CareFirst BlueCross BlueShield
Feb 2018 — Present · Reston, VA, US
CareFirst, Federal Employee Program Operations Center (FEPOC)- Senior delivery manager with increasing revenue responsibility of $20M focused on member services; expanded the scope of FEPOC, consistently improving Key Performance Indicators (KPIs) for outcome, flow and competency, streamlining accountability and oversight for proactive timely decision making; managing delivery, budgets, and contractual obligations with a SAFe agile methodology- Implemented new self-service tools, operationalized several incentive programs, established a new member engagement program with marketing communication campaigns across vendors and partners to maximize adoption of newly developed features and incentives, tracking increases in member engagement
Education
Massachusetts Institute of Technology
Bachelor's of Science
The Bronx High School of Science
High School Diploma
The George Washington University
Master's of Science
Georgetown University McDonough School of Business
Master's of Business Administration
Skills
- Requirements Analysis
- Enterprise Architecture
- Sdlc
- Dod
- Wireless
- Program Management
- Systems Engineering
- Government Contracting
- Wireless Networking
- Earned Value Management
- Pmo
- Pmp
- Leadership
- Integration
- Project Management
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