Alina Freyre

Enterprise Client Success Manager @CareCloud

Manage a portfolio of enterprise clients and serving as the primary point of contact • Establish, grow and maintain strong relationships with enterprise clients, including executives, decision-makers and influencers • Understand client’s business value drivers, success criteria and KPI’s to ensure mutual success • Establish a regular cadence of Executive Business Reviews with the client to track progress towards business objectives and revenue • Collaborate with cross-functional teams to ensure customer needs and experience are met • Work with entire billing team to manage KPI’s, denial trends and implement directives • Drive customer reference ability and improvement of customer advocacy measures • Provide strategic guidance, teachings and best practices to customers on how to maximize the value of the company’s products and services • Identify cross-sell/up-sell opportunities to increase skillable revenue and maximize customer lifetime value • Manage and track customer satisfaction and feedback and ensure timely resolution of any issues • Monitor product adoption and business outcomes • Stay up-to-date with industry trends and the competitive landscape and use knowledge to provide strategic guidance