Alina Freyre
- Role
- Enterprise Client Success Manager at CareCloud
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Alina Freyre
With over 33 years of experience in the healthcare industry, I am passionate about…
Experience
Enterprise Client Success Manager
Apr 2022 — Present
Manage a portfolio of enterprise clients and serving as the primary point of contact • Establish, grow and maintain strong relationships with enterprise clients, including executives, decision-makers and influencers • Understand client’s business value drivers, success criteria and KPI’s to ensure mutual success • Establish a regular cadence of Executive Business Reviews with the client to track progress towards business objectives and revenue • Collaborate with cross-functional teams to ensure customer needs and experience are met • Work with entire billing team to manage KPI’s, denial trends and implement directives • Drive customer reference ability and improvement of customer advocacy measures • Provide strategic guidance, teachings and best practices to customers on how to maximize the value of the company’s products and services • Identify cross-sell/up-sell opportunities to increase skillable revenue and maximize customer lifetime value • Manage and track customer satisfaction and feedback and ensure timely resolution of any issues • Monitor product adoption and business outcomes • Stay up-to-date with industry trends and the competitive landscape and use knowledge to provide strategic guidance
Skills
- Project Management
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Customer Service
- Vendor Management
- Cloud Computing
- Team Building
- Hipaa
- Strategic Planning
- Recruiting
- Healthcare Management
- Human Resources
- Cross-Functional Team Leadership
- Healthcare Information Technology (Hit)
- Troubleshooting
- Account Management
- Start-Ups
- Ehr
- Business Process Improvement
- Revenue Cycle Management
- Salesforce.com
- Customer Relationship Management (Crm)
- Spanish
- Saas
- Medical Billing
- Business Analysis
- Healthcare
- Practice Management
- Process Improvement
- Employee Benefits
- Software Documentation
- Emr
- Management
- Crm
- Marketing Strategy
- Training
- Leadership
- Healthcare Information Technology
- Software Implementation
- Healthcare Consulting
- Sales
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