Alina Astapchyk
Senior Integration Manager - Technical Support & Analysis @SOFTSWISS
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WORK HISTORY
Senior Integration Manager - Technical Support & Analysis @SOFTSWISS
Execute end-to-end technical setup and testingDiagnose, troubleshoot and manage complex issues and bugsLiaise with client development and support teams and manage tickets/requestsValidate REST API flows, ensuring correct security checks and endpoint mappingDebug frontend/UI bugs and resolve backend conflictsCollaborate with developers, systems analytics, QA, AMs and PMs to ensure product qualityContribute to process improvement, documentation, and knowledge sharing within the team
EDUCATION
IT Academy
Web application development
Belarusian State Economic University
Statistics
Poznan University of Economics And Business
Computer Science and Econometrics
ABOUT ALINA ASTAPCHYK
Support Engineer with experience in API integrations, data quality, and technical support for enterprise clients. Skilled in REST APIs, SQL, Python, and monitoring tools (Grafana, Kibana, Airflow), with a strong ability to troubleshoot and translate business needs into technical solutions. Background in frontend development (JavaScript, React) adds versatility in collaborating with developers. Passionate about problem-solving, reliability, and continuous learning
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